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SITOVIVO ONLINE ASSISTANCE

SV Online Assistance is a new way of communicating which looks at marketing from a one-to-one perspective. It will allow you to provide real-time online assistance for your website's visitors.

Mario Rossi accesses the website (Landing Page)

A beep indicates the user has entered the website

Now the Operator can carry out 3 actions:
1.IDENTIFICATION	2.MONITORING	3.INTERACTION

1.IDENTIFICATION

The operator identifies the user, who will then be recognised at every visit

2.MONITORING

The operator monitors Mario Rossi's browsing IN REAL TIME

3.INTERACTION

The operator interacts with Mario Rossi IN REAL TIME:

TWO-WAY COMMUNICATION
- chat
- browsing indications

ONE-WAY COMMUNICATION OPERATOR-USER
- Send information
- Send documents
- Send offers

Our service is available in two versions: BASIC and ADVANCED

BASIC

Features:

Monitoring
	Real-time monitoring
	Keywords and origin
Basic Interaction
	Unlimited Chat
	Instant Messages
	Send pages and documents
	Online Assistance link in emails
	Message Log Book
	Call transfer
	Customized graphics

Features

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ADVANCED

Features:

Identification
	User data
	Regular visitors
	Real-time history
	SV User Statistics
Monitoring
	Real-time monitoring
	Keywords and origin
Basic Interaction
	Unlimited Chat
	Instant Messages
	Send pages and documents
	Online Assistance link in emails
	Message Log Book
	Call transfer
	Customized graphics
Advanced Interaction
	Co-Browsing
	Co-Editing

Includes:
SV on-line Basic Help
SV User Statistics

Features

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Service available in Integrated Solutions:
SV STANDARD
SV PROFESSIONAL
SV ENTERPRISE

Additional recommended services:
SV User Statistics
SV Email Marketing
SV Web Marketing Intelligence

Would you like to receive more information about SitoVivo by email?

Or:

ASK FOR A FREE CONSULTANCY
GET MORE
from your website or from your clients' websites !

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Case Study
Online Assistance

SitoVivo S.r.l. - Registered Office: Via N. Arcidiacono 49/A - Riposto (CT) - Turin Branch: Via Filadelfia 162 - 10137 Torino (TO)
Telephone (+39) 011 19705358 / Fax (+39) 011 19790308 / info@sitovivo.com / VAT No. 04041580871
REA number: 270322 - Chamber of Commerce of Catania - Paid-in Capital 10.000,00 Euro i.v.
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