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Home > Online Assistance > Compare the two versions

ONLINE ASSISTANCE - Compare the two versions

FEATURES BAS ADV

Real-time traffic monitoring
All website visitors, their origin, web pages visited, how long they spent on each page, their browser, etc. all displayed in real time!


Real-time keyword and origin identification
You can detect the search engine from which users arrived (Italian or international), and which keywords they have entered to arrive at the website. All in real time.


Unlimited chat
No limits in number or duration

Send Instant Messages to users when they are browsing

You can send personalized messages while users are browsing. You won't need to wait for users to start chatting.

Send web pages and documents to users

You can display web pages and documents in users' browsers, without their intervention.


Online assistance link in emails
The online Assistance link can also be displayed in your emails: a new way for users to contact you.


Predefined and customizable log books for your messages

The answers to the most frequently asked questions can be stored in a log. This will simplify operators' tasks.


Call transfer between operators
A chat call can be transferred to another operator so always providing users with the best possible support.


Customized graphics

Customizable size, shape, colour and type of message for the online Assistance link and chat window.


User Data
The user data file allows operators to record website visitors' data, organize contacts and share them with their collaborators.


Regular visitor detection
Users who have already visited a website are automatically identified. This allows customized marketing tasks to be carried out.


Real-time history
All visits of each user browsing a website can be checked in real time: origin, pages visited and how long a user spent on each page can be displayed for each visit.


Individual access statistics and chat archives
In addition to traditional statistics data, you will be able to extract data regarding individual users's visits and chats, which will allow you to carry out one-to-one marketing operations.


Co-browsing
You will be able to see the pages a user is browsing (Co-browsing) and help them fill out web forms (Co-editing)

Co-editing
With this feature you can share web forms with your website's visitors. You will be able to help them fill out the forms, check what they are writing and correct or complete incorrectly filled out fields, whether they are text fields, checkboxes, radio or other type of fields. All before the user even sends the form.
FEATURES BAS ADV







Service available in Integrated Solutions:
SV STANDARD
SV PROFESSIONAL
SV ENTERPRISE

Additional recommended services:

SV User Statistics
SV Email Marketing
SV Web Marketing Intelligence



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