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SITOVIVO ONLINE ASSISTANCE
SV Online Assistance is a new way of communicating which looks at marketing from a one-to-one perspective. It will allow you to provide real-time online assistance for your website's visitors.


Mario Rossi accesses the website (Landing Page) A beep indicates the user has entered the website
Now the Operator can carry out 3 actions:
1.IDENTIFICATION
2.MONITORING
3.INTERACTION

1.IDENTIFICATION


The operator identifies the user, who will then be recognised at every visit


2.MONITORING


The operator monitors Mario Rossi's browsing IN REAL TIME

3.INTERACTION


The operator interacts with Mario Rossi IN REAL TIME:

TWO-WAY COMMUNICATION

- chat
- browsing indications

ONE-WAY COMMUNICATION OPERATOR-USER
- Send information
- Send documents
- Send offers

Our service is available in two versions:
BASIC and ADVANCED

BASIC
 
Features:
Monitoring
Real-time monitoring
Keywords and origin
Basic Interaction
Unlimited Chat
Instant Messages
Send pages and documents
Online Assistance link in emails
Message Log Book
Call transfer
Customized graphics
 
ADVANCED
 
Features:
Identification
User data
Regular visitors
Real-time history
SV User Statistics
Monitoring
Real-time monitoring
Keywords and origin
Basic Interaction
Unlimited Chat
Instant Messages
Send pages and documents
Online Assistance link in emails
Message Log Book
Call transfer
Customized graphics
Advanced Interaction
Co-Browsing
Co-Editing

Includes:

SV on-line Basic Help
SV User Statistics
 





Service available in Integrated Solutions:
SV STANDARD
SV PROFESSIONAL
SV ENTERPRISE

Additional recommended services:

SV User Statistics

SV Email Marketing
SV Web Marketing Intelligence



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SitoVivo S.r.l. - Registered Office: Via N. Arcidiacono 49/A - Riposto (CT) - Turin Branch: Via Filadelfia 162 - 10137 Torino (TO)
Telephone (+39) 011 19705358 / Fax (+39) 011 19790308 / info@sitovivo.com / VAT No. 04041580871
REA number: 270322 - Chamber of Commerce of Catania - Paid-in Capital 10.000,00 Euro i.v.
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