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ADVANCED ONLINE ASSISTANCE - Features

FEATURES
Details

User Data
The user data file allows operators to record website visitors' data, organize contacts and share them with their collaborators.


Regular visitor detection
Users who have already visited a website are automatically identified, allowing personalised marketing operations.


Real-time history
For every visitor to the site it is possible to see all visits in real time, and for each visit: where they came from, pages visited and time spent on each page.


Individual access statistics and chat archives
In addition to traditional statistics data, it is possible to extract data regarding individual user visits and chats, which will allow you to perform one-to-one marketing operations.

Monitoring

Real-time
monitoring
Visualization of all website visitors, where they came from, web pages visited, time spent on each page, their browser, etc. all in real time!


Keyword and origin identification
You can identify the search engine from which users arrived (Italian or international), and which keywords they have entered to arrive at the website. All in real time.

Basic Interaction

Unlimited chat
No limit to number or duration


Instant Messages
You can send personalized messages while users are browsing. without having to wait for users to start chatting.


Send web pages and documents

You can display web pages and documents in users' browsers, without their intervention.


Online assistance link in emails
The online assistance link can also be displayed in your emails: a new way for users to contact you.


Log books for your messages
The answers to the most frequently asked questions can be stored in a log, simplifying the work of the operator.


Call transfer
A chat call can be transferred to another operator so providing users with the best possible support.


Customized graphics

The size, shape, colour and message for the online assistance link and chat window can be customized.

Advanced Interaction

Co-browsing
You will be able to see the pages a user is browsing (Co-browsing) and help them fill out web forms (Co-editing)

Co-editing
With this feature you can share web forms with your website visitors. You will be able to help them fill out forms, check what they are writing and correct or complete incorrectly filled out fields, whether they are text fields, checkboxes, radio or other types of fields. All before the user even sends the form.




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Service available in Integrated Solutions:
SV STANDARD
SV PROFESSIONAL
SV ENTERPRISE

Additional recommended services:

SV Email Marketing
SV Web Marketing Intelligence



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