Visitors to your website will see a link to real-time online assistance (like the one on the right of this web page). A chat window will open, with an introductory welcome message, when a visitor clicks on this link. An operator will then begin to give real-time online support.
The operator can then answer visitor's questions, help them browse through your website by sending web pages to the user with the help of specially provided logs. These logs are organized and customized in advance, and can include predefined sentences as well as web addresses.
The operator can check, both during and after a user's visit: where a visitor came from, the number of pages visited and relevant web addresses, browsing time and chat time (if applicable).
Details of returning users' visits can be traced back, allowing operators to have a more personal rapport with users. All data, in fact, including 'chat' data, will be recorded and will be available at any time: a valuable resource for prospective web marketing operations!