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Home > Online Assistance > BASIC version

BASIC ONLINE ASSISTANCE - Features

FEATURES
Monitoring

Real-time traffic monitoring
All website visitors, where they came from, web pages visited, tiem spent on each page, their browser, etc. all displayed in real time!


Keyword and origin identification
You can identify the search engine from which users arrived (Italian or international), and which keywords they have entered to arrive at the website. All in real time.

Basic Interaction

Unlimited chat

No limit to number or duration


Instant Messages
You can send personalized messages while users are browsing, without having to wait for users to start chatting.


Send web pages and documents
You can display web pages and documents in users' browsers, without their intervention.


Online assistance link in emails
The online assistance link can also be displayed in your emails: a new way for users to contact you.


Log books for your messages

The answers to the most frequently asked questions can be stored in a log, simplifying the work of the operator.


Call transfer

A chat call can be transferred to another operator, so providing users with the best possible support.


Customized graphics
The size, shape, colour and message for the online assistance link and chat window can be customized.




Online Assistance
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(requires Macromedia Flash6)



Service available in Integrated Solutions:
SV LIGHT
SV STANDARD
SV PROFESSIONAL
SV ENTERPRISE

Additional recommended services:

SV User Statistics

SV Email Marketing
SV Web Marketing Intelligence



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email marketing
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(requires Macromedia Flash6)
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Online Assistance

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SitoVivo S.r.l. - Registered Office: Via N. Arcidiacono 49/A - Riposto (CT) - Turin Branch: Via Filadelfia 162 - 10137 Torino (TO)

Telephone (+39) 011 19705358 / Fax (+39) 011 19790308 / info@sitovivo.com / VAT No. 04041580871
REA number: 270322 - Chamber of Commerce of Catania - Paid-in Capital 10.000,00 Euro i.v.